Legal

Privacy Policy

Last updated: 8 September 2026

About this policy

This policy explains how Tesseract AI handles personal information collected through this website, tesseractai.com.au. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This website is a brochure site. There are no visitor accounts or logins, no shop and no payments. The only place on the site where you can give us personal information is the enquiry form. You can also email or phone us using the details below, and we treat what you send that way the same as an enquiry.

If you only read the site, we do not collect anything about you beyond the standard web server logs described below.

Who we are

Tesseract AI is a trading name of Tesseract Energy Pty Ltd. That company is responsible for the personal information described in this policy.

We operate from South Australia. Australian law applies to how we handle your information, principally the Privacy Act 1988 (Cth).

What personal information we collect

Information you give us through the enquiry form

The enquiry form asks for:

  • enquiry type — for example a partnership, capacity, site or investment enquiry;
  • your name;
  • your company;
  • your email address;
  • your message;
  • capacity required;
  • preferred location;
  • target service date;
  • rack density or IT load; and
  • your acknowledgement that you have read this policy.

Your name and email address identify you directly, and your company and your message often will too. The capacity, location, service date and rack density fields describe a project rather than a person, but because we receive them attached to your name and email address we treat the whole enquiry as personal information.

The form is for business enquiries. It is not intended for use by children and we do not knowingly collect information from them.

Information our web server records

Like almost every website, our server keeps technical logs of the requests made to it. These logs can include your IP address, the date and time of the request, the page or file requested, the referring page, and your browser and operating system details. Where that information is about an identifiable individual we treat it as personal information.

We do not use these logs to build a profile of you. They exist so the site can be operated, kept secure and debugged.

What we do not collect

We do not ask for, and you should not send us through this website:

  • sensitive information as the Privacy Act defines it — for example health, genetic or biometric information, or information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, membership of a trade union or professional association, sexual orientation or criminal record;
  • government identifiers such as tax file, passport, driver licence or Medicare numbers; or
  • payment details. We take no payments through this website.

If you send us personal information we did not ask for and do not need, we will destroy or de-identify it where the law allows us to.

Why we collect it

We collect enquiry information for one purpose: to read your enquiry, work out whether we can help, and reply to you. In practice that means using your details to answer you, to ask follow-up questions, to prepare a proposal or feasibility discussion, and to keep a record of our dealings with you.

We collect server logs to keep the website running, to protect it against attack and abuse, and to diagnose faults.

Our basis for collecting it

Australian privacy law does not use the European idea of a “lawful basis”. Under APP 3 we may collect personal information that is reasonably necessary for our functions and activities. Responding to enquiries about data centre capacity, sites, delivery partnerships and investment is one of our core activities, so the enquiry form fields are reasonably necessary for it.

Beyond that, you give us this information voluntarily. You do not have to identify yourself to read this website, and you choose what to put in the message field. By ticking the acknowledgement and submitting the form you confirm you have read this policy and agree to us handling your information as it describes. You can ask us to stop at any time by emailing us, although we may need to keep some records as set out under retention below.

Dealing with us without giving your details

You do not have to use the form. If you would rather not leave a written record, phone us on 1300 421 071 — we can discuss a general enquiry without taking your name, although your number may show on our phone. We will need contact details if you want a written response or a proposal.

What happens to your enquiry after you send it

This matters, so we will be specific. When you submit the form, the contents are emailed to info@tesseractai.com.au and read by the people in our business who handle enquiries.

  • Your enquiry is not saved into a customer relationship management system.
  • Your enquiry is not saved into this website’s database. The form plugin is not configured to store submissions.
  • Your enquiry is not passed to any marketing platform, advertising network or list broker.
  • We do not sell or rent personal information.

Because the website is hosted in the United States, your submission is processed on a server there on its way to our mailbox. See overseas disclosure below.

The practical effect is that your information lives in our email, and in any document or note we create from it if your enquiry progresses. If your enquiry does progress we may need to collect further information from you directly, outside this website. If that happens we will tell you at the time what we need and why.

Investment enquiries

Nothing on this website is an offer of, or an invitation to apply for, securities or any other financial product. The website’s terms and disclaimer deal with that. What matters for privacy is this: if an investment enquiry progresses we will need more from you than the form asks for — for example identity documents and evidence of your status as a wholesale or sophisticated investor. We collect that directly from you, outside this website, and we will give you a separate notice at the time setting out what we need, why we need it and who will see it.

How long we keep it

We keep enquiry emails for as long as we reasonably need them:

  • while we are dealing with your enquiry, and while there is a live or prospective relationship between us;
  • for up to 24 months after our last contact where an enquiry did not go anywhere, after which we delete it; and
  • longer where a law requires it — records connected with a contract, a transaction or an investment may need to be kept for five years for tax purposes and seven years under the Corporations Act 2001 (Cth).

Server logs are retained by our hosting provider under its own arrangements and are then overwritten.

When we no longer need personal information and no law requires us to keep it, we destroy it or de-identify it.

Who else can see your information

We keep the number of parties involved as small as we can. Your information may be handled by:

  • our hosting provider — this website is hosted on shared hosting operated by Bluehost in the United States, so the site’s files, its database and its server logs sit on that provider’s infrastructure;
  • our email provider — enquiry emails travel through, and are stored in, the mail service that carries our email;
  • our website and IT contractors — who may see personal information incidentally when maintaining the site or our systems, and who are required to keep it confidential; and
  • our professional advisers, or a regulator or court — where we are required or authorised by law to disclose information, or where we need advice about a matter.

We do not disclose your information to anyone else without your consent, unless the Privacy Act requires or permits it.

Overseas disclosure

Because our web hosting is in the United States, information you submit through this website is processed outside Australia, and server logs are stored there. That is a disclosure of your information overseas, and we want you to know it before you use the form.

Information held on servers in the United States is subject to United States law, including lawful access by United States authorities. Under APP 8 we take reasonable steps to ensure an overseas recipient handles personal information consistently with the Australian Privacy Principles, and we rely on the terms and security commitments our providers give us. We cannot control the operation of foreign law. Under section 16C of the Privacy Act we generally remain accountable to you for what an overseas recipient does with information we disclose to it.

Our email provider may also store or route mail through servers outside Australia.

Cookies and tracking

We keep this short because there is very little to report.

  • WordPress, which runs this site, may set session and functional cookies — for example to make the form work correctly, or when someone signs in to administer the site.
  • We have not installed analytics on this website. We do not run Google Analytics or any comparable product. Our hosting provider may produce basic traffic statistics from the server logs described above.
  • We have not installed advertising or social media tracking pixels.
  • We have not installed a CAPTCHA or bot-protection service, such as Cloudflare Turnstile.

You can block or delete cookies in your browser settings and the site will still work. If we add analytics, a bot-protection service or any other third-party tool, we will update this policy.

Automated decisions

A person reads every enquiry. We do not use automated decision-making, profiling or scoring to assess enquiries, and the form makes no decision about you. If that changes, we will say so here.

Marketing

We do not run a mailing list from this website, and submitting the form does not sign you up to one. If we ever want to send you commercial electronic messages that are not a direct reply to your enquiry, we will ask you first, and any such message will identify us and include a working unsubscribe, as the Spam Act 2003 (Cth) requires.

How we protect your information

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. Those steps include:

  • serving the website over an encrypted connection;
  • keeping WordPress, its theme and its plugins updated;
  • limiting who can access the enquiry mailbox and the website’s administration; and
  • using multi-factor authentication on the accounts that hold your information.

No website or email system is completely secure, and email is not a confidential channel. Please do not put sensitive personal information, passwords or commercially confidential material in the message field. If you need to send us something confidential, say so and we will arrange a better way.

If something goes wrong

If we suspect that personal information we hold has been lost or accessed without authorisation, we will assess what happened within 30 days. Where the breach is likely to cause serious harm and the Notifiable Data Breaches scheme in the Privacy Act applies, we will notify the people affected and the Office of the Australian Information Commissioner.

Accessing or correcting your information

You can ask us:

  • what personal information we hold about you;
  • for a copy of it;
  • to correct it if it is wrong, out of date, incomplete or misleading; and
  • to delete it, where we no longer need it for a live matter and no law requires us to keep it.

Australian privacy law does not give a general right to have information erased, but in practice we will delete an enquiry on request unless one of those two things stops us.

Email info@tesseractai.com.au with your request. We may ask you to confirm who you are before we act, so that we do not hand your information to someone else. We will respond within 30 days. We do not charge you for making a request; if giving you access would involve substantial work we will tell you before we start and agree any reasonable cost with you first. If we refuse access, or refuse to correct something, we will tell you why in writing and explain how to complain.

Complaints

If you think we have mishandled your personal information or breached the Australian Privacy Principles, tell us first. Email info@tesseractai.com.au with the word “Privacy” in the subject line and set out what happened. We will acknowledge your complaint, investigate it, and give you a written response, normally within 30 days.

If you are not satisfied with our response, or we do not respond, you can take the matter to the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au
  • Phone: 1300 363 992
  • Post: GPO Box 10071, Sydney NSW 2001

Other websites

Tesseract Energy Pty Ltd also operates tesseractenergy.com.au, which covers a different part of the group’s business. If you use that website, please read the privacy information published there, because this policy covers this website. The same applies to any external website you reach by following a link from here: its privacy practices are its own.

Changes to this policy

We will update this policy when our practices change — for example if we add analytics, adopt a customer relationship management system, or begin storing form submissions. The date at the top shows when it was last revised. Please check it before you send us an enquiry.

Contact us

For anything in this policy, including access, correction and complaints:

Back to Tesseract